Service
Engineers provide you with 24/7 remote support

Service
Engineers provide you with 24/7 remote support
Global Technical Service Centers
Contact Hotline
International Service Hotline
+86-577-61895328
Available time: Available time: 8:00AM to 20:00PM, GMT+8, Monday to Friday
China Service Hotline
400-817-0606
Available time: Available time: 8:00AM to 17:00PM, GMT+8, Monday to Friday
global-sales@Guozi.com
Our Service & Support Portfolio
Our after-sales engineers provide remote or telephone guidance services for you 24/7
Quickly respond to your after-sales needs, reduce equipment and system downtime, and improve system productivity.

7 * 24 hours service

Remote technical support

System maintenance and upgrade services

Annual service contract

On-site service support

Spare parts supply

Training Services

Service and technical support

Provide 7/24 hours / remote service support throughout the year, no matter when and where your system or equipment fails, our after-sales engineers will respond to the scene as soon as possible, remotely solve and solve the failure.

Field Service

When the remote service can not meet your needs, we will dispatch the after-sales engineer to the scene as soon as possible, and strictly follow the local regulations and safety requirements to carry out maintenance work.

Annual service contract

According to the operation of your system and machine and special Xu needs, to provide quality warranty internal and external annual maintenance services, engineers will be sent to provide professional maintenance services to improve the stability of the equipment.

In order to meet the long-term and good operation of the high-load on-site, we can provide system maintenance services. Professional engineers can ensure the operation of the system at the site and quickly solve the problems of the system and equipment.


Global spare parts support

There are spare parts centers in many countries around the world, and we can provide you with high-quality original spare parts for the first time. We have a variety of spare parts service packages for you to choose, which can accurately match your equipment to meet your needs.

Training Services

Our equipment-rich training courses meet the response products or your needs. On-site training can allow your on-site maintenance personnel to master the use of systems and equipment, and have basic problem-handling capabilities.

Customer service

We have always taken customer satisfaction as our code of conduct. While continuously improving our service capabilities, we have established a complete after-sales service experience process and listened carefully to your voice to continuously improve service standards.